Resource Review 3 - Jing and Virtual Reference

The following article discusses the potential benefits to libraries in using screen capturing software in virtual reference:

Sekyere, K. (2009). Enhancing your virtual reference services with video snippets. Kentucky Libraries, 73(2), 18-20.

The author explains that video clips created with programs such as Jing can help librarians in virtual reference services in a variety of ways. A librarian handling a virtual reference question may create a video walking a patron through a particular series of steps in finding sources of information. Once the video is created, the librarian can send the patron a link to the video, and the patron may save the video and use it over and over, or share it with another person. This would be especially helpful in chat or email services and would allow patrons using virtual reference services to better utilize librarian assistance.

Even though there are other screen capturing programs available for purchase, the author states that libraries might consider using free programs such as Jing as a preliminary test of these types of services. Once they have become familiar with screen capturing software, they may better evaluate other programs, determine how each might benefit their reference services, and then figure out which program to purchase if necessary. For smaller libraries, the free programs are optimal due to limited budgets.